Shipping policy

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2) SHIPPING POLICY
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Shipping policy

PHD Minerals ships worldwide from Québec, Canada, with Canada Post.

Processing time
Orders are carefully packed and shipped within 3 business days of payment, including orders from our weekly Crystal Live.

Packing
Every specimen is one of a kind. Each piece is individually wrapped and packed with care to protect it in transit.

Tracking
A tracking number is emailed to you as soon as your parcel ships.

Delivery times
Delivery times depend on your destination and on Canada Post. They are estimates and cannot be guaranteed.

Customs, duties and taxes
International orders may be subject to import duties, taxes and customs fees charged by your country. These are the buyer's responsibility and are not included in our prices or shipping fees.

Damaged or lost parcels
If your parcel arrives damaged, or has not arrived within a reasonable time, contact us within 7 days of delivery (or of the expected delivery date) at phdminerals@gmail.com. For damage, please include photos of the specimen and the packaging. We will work with you to make it right.

Questions? Write to phdminerals@gmail.com.